The Vault offers its colocation customers the opportunity to utilize our highly-skilled Data Center staff to diagnose, troubleshoot, and repair their equipment through our Remote Hands service. This service includes, under customer instruction:
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Pushing a
button.
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Switching a
toggle or setting a dipswitch if accessible externally.
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Power cycling
(turning on and off) equipment.
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Securing
cabling to connections.
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Observing, describing or reporting on
indicators or display information on machines or consoles –
provide any reasonable visual feedback to Customer.
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Basic
observation and reporting on the environment in our facilities.
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Running single,
built in diagnostics equipment.
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Typing commands
on a keyboard.
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Cable
organization or ties.
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Modifying basic
cable layout, such as Ethernet connections
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Labeling and/or
re-labeling equipment
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Limited
swapping of existing equipment for new or refurbished equipment
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Card swaps
where cards are visible and accessible
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Changing of
pre-labeled removable media (tapes/CDs).
